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Frequently Asked Questions

Frequently Asked Questions

Leasing Questions

No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.

Our apartment homes are priced individually based on the amenities and features.

Application fees are $50 per person 18 and older occupying the apartment. You may pay these online by credit card or ACH. All application fees are nonrefundable.

Start your application online by clicking HERE. You may also apply in the office.

There is a monthly flat utility fee for water/sewer/trash. Residents are responsible for gas and electric bills that are sub-metered via AES Ohio and CenterPoint Energy, meaning the bills that arrive to you are your actual usage.

Security deposits vary depending on qualifying criteria.  Standard security deposit starts at $400 and can go up to one (1) months' rent.

Rent is always due on or before the first of the month. There is a grace period until midnight on the 5th before you will incur late fees. A $75 late fee is assessed on the 6th of every month (even Sundays and holidays). If rent is still delinquent as of the 10th, additional legal fees will be applied.

You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.

Up to 2 pets, cats or dogs, are allowed. Our full pet policy can be viewed at our pet policy page.

Resident Questions

Yes, if the lease buy-out fee has been paid. A 60-day notice is required before vacating your apartment, and the lease buy-out fee is $2000. Please make sure that you reference your signed lease agreement and confirm policies with your Property Manager as there could be unique circumstances.

Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.

If you love our apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.

You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.

Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in they will need to fill out an application to be added to your lease agreement.

We require a 60-day written notice, which you are responsible for, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.

Yes, there are cable companies that service this area. You can ask our leasing office for more deals from our local Spectrum representative!

No grills are permitted within the community.

If you are locked out during business hours, you can come to the office to be let back in your apartment or garage. Please do not call emergency maintenance. You must call a locksmith if you are locked out after normal business hours.

If you have lost your keys we will replace your lock for a fee.

 

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Our team is always ready to answer your questions.